Stance Healthcare Inc. (Stance) is committed to Improving Lives by Design and to support this mission, we are pleased to warrant that our products are free from defects in materials and workmanship for the life of the product, except as noted below. Stance warrants to the original purchaser beginning from the date of product shipment.
Exceptions
5 Years
Stacking chairs, seating components including controls and adjustment mechanisms, exposed wood frames, height adjustment/reclining mechanisms and pneumatic cylinders, wood veneer and low pressure laminate (LPL) surfaces, urethane and wood edge treatments, seating foam, upholstery and tailoring.
3 Years
Electrical components and power supplies, furniture designed for outdoor use, ballasts, casters, replacement parts, mattresses, and glides.
Fabric
Stance bears no responsibility for defects of any kind in upholstery materials such as shrinkage, stretching, wrinkling, puddling, color fastness or any other defect occurring as a result of normal “wear and tear” of textiles. Certain textiles have content that make them susceptible to puddling and wrinkling, which Stance cannot control. Environmental factors like humidity, temperature, and changes in weather can affect textiles and Stance bears no responsibility for defects caused as a result of these conditions.
Upholstery materials applied to products manufactured by Stance are subject to the specific warranties, if any, of their manufacturers. Because every fabric specification is different and application for use must be taken into consideration, Stance shall not be held responsible in any manner for wrong specification of fabric for tailoring, wear, durability, or light fastness.
Flooring
Stance assumes no responsibility for any damage, marking, denting, or other adverse effects to flooring surfaces resulting from the use of our furniture, including but not limited to the use of glides. Flooring materials vary widely in composition, finish, and durability; as such, it is the sole responsibility of the consumer to determine the compatibility of glides with the specific flooring type installed. We strongly encourage customers to consult with their flooring provider to understand any limitations or compatibility concerns related to furniture and glide use. To help prevent potential issues, we also recommend testing furniture and glides on a small, inconspicuous area of the floor before full use. By using our products with glides, the customer acknowledges and accepts full responsibility for any resulting flooring damage and agrees to hold our company harmless from any claims, costs, or liabilities arising from such use.
For questions regarding glides or to request specific glides, contact Customer Service.
Exclusions
Warranty does not apply to product failure or loss resulting from:
Warranty does not cover:
In addition to our standard furniture offering, Stance also manufactures custom product solutions for specific needs. Custom product solutions are warrantied for a period of one (1) year against defects in materials of workmanship.
Regular care and maintenance of all furniture items by the customer is an essential condition of the Stance warranty. It should be noted that all screws, nuts, bolts etc. must be checked on a regular basis. Damage, fracture or other failure of Stance furniture due to lack of maintenance is not warrantable and will be charged according to Stance Terms & Conditions of Sale.
Under this warranty, if a product fails during normal use during the warranty period as a result of a defect in materials or workmanship, Stance will, at its sole discretion, either repair or replace the product free of charge. If Stance determines the repair or replacement of the product(s) is not commercially practical, Stance may choose to refund the purchase price of the affected product. Stance reserves the right to decide whether to repair and/or replace any product/s that are deemed to be covered by their warranty and the decision by Stance is final. This warranty applies to products purchased on or after January 1, 2024. For products purchased prior to January 1, 2024, please refer to the warranty terms and conditions in effect at that time.
Return freight charges incurred under warranty claims will be paid by Stance provided that the customer received written authorization and shipping instructions from Stance to proceed with the return. Stance reserves the right to request that the damaged product be returned prior to granting a remedy.
This warranty is non-transferable and valid to the End User only. Warranty is enforceable only if products were acquired and installed by Stance or one of its Authorized Resellers. End User means the final purchaser acquiring a product from Stance or a Stance Authorized Reseller for the purchaser’s own use and not for resale, remarketing or distribution. A “Stance Authorized Reseller” means any dealer that (i) is duly authorized by Stance to sell the product, (ii) is legally permitted to conduct business in the jurisdiction where the product is sold, and (iii) sells the product new and in its original packaging.
THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. STANCE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES.
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